5557bat Privacy Policy

This Privacy Policy ("Policy") is published by 5557bat ("we", "us", "our", "the Platform") and applies to all individuals who visit, register on, or otherwise interact with the 5557bat website and associated services. The purpose of this Policy is to provide a clear, transparent, and comprehensive account of our data processing practices in connection with the operation of our online casino and sports betting platform.

5557bat operates primarily for players based in Bangladesh. This Policy has been drafted with Bangladeshi data protection norms and general international best practices in mind. By accessing or using the 5557bat platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.

This Policy should be read in conjunction with the 5557bat Terms & Conditions and the Responsible Gaming Policy, both of which are published on this platform. In the event of any inconsistency between this Policy and those documents, this Policy shall govern with respect to matters of data privacy.

If you have any questions about this Policy or wish to exercise any of your data rights, you may contact our Data Protection team at the email address provided in Section 8 of this document. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

5557bat collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically when you use our services, and occasionally from trusted third-party sources such as payment processors and identity verification providers. The categories of data we collect are described below.

2.1 Registration & Account Data

When you create a 5557bat account, we collect the information you provide during the registration process. This includes:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used for mandatory 18+ age verification)
• Residential address (city, district, and full postal address)
• Email address
• Mobile phone number registered in Bangladesh
• Chosen username and encrypted password
• Preferred language and currency settings

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we collect and verify the following documentation before processing withdrawal requests:

• National Identity Card (NID) number and a scanned copy or photograph of the card
• Passport or driving licence, where submitted as an alternative identity document
• A recent selfie or live photo used to verify document ownership
• Proof of address (e.g., a recent utility bill or bank statement issued within 90 days)

2.3 Financial Transaction Data

We collect data relating to every deposit and withdrawal transaction processed through your 5557bat account. This includes the amount, currency (BDT / ৳), transaction timestamp, payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), and the transaction reference number generated by the payment provider. We do not store full card numbers, mobile wallet PINs, or online banking passwords.

2.4 Gaming Activity Data

We automatically record your activity on the platform, including:

• Games played, bets placed, wager amounts, and game outcomes
• Session start and end times, session duration, and time zone (Bangladesh Standard Time, UTC+6)
• Bonus and promotion claims, wagering progress, and withdrawal eligibility milestones
• Sports betting market selections, stake amounts, and settled outcomes

2.5 Technical & Device Data

We collect certain technical data automatically when you access the platform, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and pages visited on the platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.6 Communications Data

If you contact our support team or respond to a survey, we retain records of those communications including the content of messages, the channel used (email, live chat), and timestamps. This data is used to resolve disputes, improve service quality, and maintain an auditable record of player interactions.

5557bat processes your personal data only for legitimate operational, legal, and security purposes. We do not engage in the sale, rental, or unauthorised disclosure of personal data to third parties for commercial gain. The following list describes the specific purposes for which we use the data we collect:

• Account Management: To create and maintain your player account, authenticate your identity at login, and administer your account preferences and settings.
• Service Delivery: To enable you to participate in casino games, place sports bets, access slot games, and use all features of the 5557bat platform.
• Payment Processing: To facilitate deposits and withdrawals through your chosen payment method, verify payment authenticity, and maintain accurate financial records.
• Age & Identity Verification: To fulfil our obligation to verify that all players are aged 18 or above and to confirm the identity of players before processing withdrawal requests.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming patterns that may indicate problematic behaviour and to apply or enforce responsible gaming tools such as deposit limits, session controls, and self-exclusion where requested or required.
• Legal Compliance: To meet our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Customer Support: To respond to your queries, resolve disputes, and maintain a record of communications for audit and quality assurance purposes.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates by email or SMS, where you have consented to receive such communications. You may withdraw this consent at any time by contacting support or using the opt-out link in any marketing message.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, user experience, and the range of games and services available.

5557bat uses cookies and similar tracking technologies to operate the platform, personalise your experience, and gather analytics data that helps us improve the quality of our services. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

Categories of cookies we use:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, and security token validation. The platform cannot operate correctly without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your chosen language, display settings, and game lobby filters — so that you do not need to reconfigure them on each visit.
• Analytics Cookies: We use anonymised analytics data to understand how players navigate the platform, which pages are most visited, and where users encounter difficulties. This data helps us optimise the platform experience. Analytics data is aggregated and does not identify individual players.
• Security Cookies: These cookies support our fraud detection and security monitoring systems. They help identify unusual login patterns, device changes, and potential account compromise attempts.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that disabling strictly necessary cookies will impair your ability to use the 5557bat platform, and certain features may not function as intended if functional cookies are disabled.

5557bat does not use third-party advertising cookies or cross-site tracking technologies that share your behavioural data with unaffiliated advertising networks.

5557bat does not sell, trade, or rent your personal data to any third party. We share data only with carefully selected partners and service providers where it is strictly necessary to deliver our services, comply with legal obligations, or protect the security and integrity of the platform.

The categories of third parties with whom we may share data include:

• Payment Processors: Transaction data is shared with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladeshi banks (Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, Sonali Bank) solely for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: KYC documentation may be processed by third-party identity verification services that authenticate government-issued identity documents. These providers operate under strict data processing agreements and are not permitted to use your data for any other purpose.
• Game Content Providers: When you play a game supplied by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited session and wagering data is exchanged with that provider to enable the game to function and to settle results. Game providers do not receive your personal registration or payment data.
• Fraud & Security Services: We share device and behavioural data with security service providers that assist us in detecting and preventing fraud, money laundering, and account compromise.
• Legal & Regulatory Authorities: We may disclose your personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law or in response to a valid legal order or governmental request. In such cases, we will disclose only the minimum data necessary to comply with the obligation.

All third-party service providers engaged by 5557bat are required to process your personal data only in accordance with our instructions and for no purpose other than that for which it was shared. They are contractually obligated to maintain the confidentiality and security of your data and are prohibited from further disclosing it without our express authorisation.

5557bat takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following key controls:

• 256-Bit SSL Encryption: All data transmitted between your device and the 5557bat platform is encrypted using industry-standard Transport Layer Security (TLS). This ensures that data in transit cannot be intercepted or read by unauthorised parties.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial records — is stored in encrypted form on secure servers. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data is strictly limited to authorised 5557bat personnel who have a documented operational need to process that data. Access is granted on a least-privilege basis and is subject to regular review.
• Password Security: Player passwords are stored as salted cryptographic hashes. 5557bat staff cannot view your password in plaintext and will never ask you to share it.
• Intrusion Detection: Our infrastructure is monitored continuously for suspicious activity. Automated systems detect and alert on anomalous login patterns, unusual transaction volumes, and other indicators of potential compromise.
• Regular Security Audits: 5557bat conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities in our platform, infrastructure, and data handling processes.

While we invest significantly in data security, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 5557bat will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

5557bat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the principal categories of data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical and research purposes.

Where a legal hold, ongoing investigation, or dispute requires data to be preserved beyond the standard retention period, the relevant data will be retained until the matter is fully resolved and the hold is lifted.

As a player on the 5557bat platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team by sending a written request to [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account dashboard.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing. Please note that this right is subject to our legal obligations to retain certain data as described in Section 7.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive the personal data you have provided to us in a machine-readable format.
• Right to Object: You have the right to object to processing that is based on our legitimate interests, including the use of your data for direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

The 5557bat platform integrates with a number of third-party services in order to deliver a complete gaming experience. These include game content delivery networks operated by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processing infrastructure provided by bKash, Nagad, Rocket, Upay, and participating Bangladeshi financial institutions.

Each of these third-party service providers operates under its own privacy policy and data handling practices. While 5557bat enters into contractual data processing agreements with all service providers to protect your data, we are not responsible for the independent data practices of these organisations. We encourage you to review the privacy documentation of any third-party service with which you interact directly.

The 5557bat platform does not contain links to unaffiliated external websites. All navigation links on this platform direct to pages within the 5557bat domain. If you navigate to an external website from outside the platform (for example, through a search engine result), any data you submit on that external site is governed solely by that site's own privacy policy.

5557bat reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, new platform features, or operational requirements. When we make material changes to this Policy, we will publish a notice on the platform and update the effective date displayed at the top of this page.

For changes that significantly affect your rights or the manner in which we process your personal data, we will endeavour to provide advance notice by email to the address registered on your account. Your continued use of the 5557bat platform after the updated Policy takes effect constitutes your acceptance of the revised terms.

We recommend reviewing this Policy periodically to stay informed of how we protect your data. If you have any questions about any provision in this Policy — or if you wish to exercise any of the rights described in Section 8 — please contact us at [email protected]. This Privacy Policy was last reviewed and updated in January 2026.